High speed Internet connection
800 MHz processor (minimum)
512MB of RAM (minimum)
Administrator-level access to the PC or Mac
Offer for NSW Seniors Card and Senior Savers Card members
Norton Ultimate Help Desk – Single Use
Get on-demand IT help to fix tech issues. Available anytime you need help, 24x7, 365 days a year.Δ
Limited to one help desk call where any number of the services listed can be redeemed for your one device.
- 24x7 SupportΔ
- Computer Tune Up
- Network & Mobile
- Software Support
- Virus Removal
- Operating System Upgrades
- Advanced Diagnostics & Resolution
- Back Up setupμ
Don’t do IT yourself
Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you.
If you think your computer might have a virus, our Norton techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network. We'll also help you troubleshoot software problems, set up Microsoft Outlook® email and even remedy operating system issues and computer crashes.β
From first-time setup to ongoing maintenance and as-needed troubleshooting, Norton Ultimate Help Desk will help you fix your tech issues faster. Now's your chance to put IT issues in the hands of Norton experts — and put do-it-yourself tech support behind you.
System Requirements
Minimum System Requirements
To receive the service, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable*.
Customer must have administrator level access to the PC or Mac.
Windows™ Operating Systems
Microsoft Windows XP SP3 or higher, Windows Vista, Windows 7, 8, 10, 11 (all versions), except Windows in S Mode and Windows running on ARM processor
Mac® Operating Systems
Mac OS X 10.5 or later
Android™ Operating Systems
Android OS version 6.x or later (must have the Google™ Play app installed)
iOS Operating Systems
iOS version 7 or later
* Important Subscription, Pricing and Offer Details:
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.
β PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 players (PC, Mac)
μ Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
ρ Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed can be redeemed for your one device. Must redeemed within 30 days of purchase.
The Norton brand is part of Gen.
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