Follow the steps below.

If you have difficulty, common problems are covered on the Frequently Asked Questions page. If you can't find the help you need there, go to the Need Help? page for how to contact us for assistance.

Step 1

Make sure you have installed and activated your Norton Internet Security 2012 by registering the 25-digit product key with Symantec. (Find out how to check the product is activated.)

Step 2

Before you click through to the Symantec Online Redemption Centre to claim your rebate, please read the following instructions.

Your claim needs to be submitted by 11:59pm AWST on Saturday, March 31, 2012

1st screen:

  • Enter the promotion code 20back1011 (all in lower case) in the top box
  • Select your country of residence from the drop-down
  • Click SUBMIT

2nd screen:

  • Enter your 25-digit product key (5 digits per box, no dashes or spaces)
  • Click SUBMIT
    (The system will then check your product key is for an eligible Norton product activated between October 31, 2011 and March 31, 2012 inclusive.)



3rd screen:

  • Select the name of the store where you purchased your new Norton from the drop-down.
  • Click SUBMIT



4th screen:

  • Complete the requested details for your claim.
  • Click SUBMIT


Please Note: Only when you click the SUBMIT button on the 4th screen will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. If you don't get either confirmation screen or email, see How do I know my claim has been received? for next steps.

Now go to the Symantec Online Redemption Centre to claim your rebate

Click here to go to the Symantec Online Redemption Centre and follow the on-screen instructions.




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