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Products Privacy Notice

The enrollment, billing, and support privacy notices provide our customers with a detailed look at how personal data is collected and processed when enrolling for a Norton service or accessing support. For more information about our data processing practices and any rights you may have, please see our General Privacy Notice.

Enrollment and Support

The enrollment process applies to all customers who are purchasing their Norton and LifeLock products and standalone features through the Norton eStore or by calling into a Norton contact center. This information is only collected once and is used to set up your account. Additional information may be collected at the discretion of the customer to maintain the account during the subscription to the product.

Support related information is only collected if you contact us for assistance through support channels such as online chat, email, phone, text, and online forms. Additional information may be collected at the discretion of the individual contacting support to help assist in the support process.

  Categories of Data and Personal Data Collected Purpose of Processing Your Personal Data

Data You Provide:

Account Data may include:

  • Email (while active or 36 months)
  • Norton account password (while active or 36 months)
  • Name (if given) (while active or 36 months)
  • Country (if given) (while active or 36 months)
  • Phone number (if given) (while active or 36 months)
  • National ID (region specific, if outside the United States) (while active or 36 months)
  • Physical address (while active or 36 months)
  • Tax ID (region specific, if outside the United States) (while active or 36 months)
  • Date of birth (if given) (while active or 6 months)

Account Data: This data is processed to authenticate, administer, and maintain the account and product subscription as well as to communicate with you.
Data We Collect/Access:

Device Data may include:

  • Device ID (while active or 36 months)
  • Device Name (while active or 36 months)
  • Norton account ID (while active or 36 months)
  • Date Timestamp (while active or 36 months)

Website Data may include:

  • Cookies from websites (while active or 12 months)

Location data including:

  • IP address (30 days)

Support Data including:

  • Support Request (2 years)
  • Call date and time (2 years)
  • Call identification number (2 years)
  • Call recordings (3 months)
  • Support steps taken (2 years)
  • Restoration case data (5 years)

Device Data: This data is used and generated internally at Norton for the purpose of tracking account activity and licensing between internal company systems, applications, and architecture.

Website Data: This data is processed for the purposes of delivering the content in accordance with your device(s), and monitoring website activity from you (cookies).

Location Data: This data is processed for the purpose of determining the closest servers and appropriate content delivery settings for communicating with you.

Support Data: This data is processed for the purpose of providing support to you.
Data We Collect/Access from Third Parties:

Norton does not collect any other data for enrollment processes from any third parties.

Support Data including:

  • Restoration case data (5 years)

Security Data may include:

  • Caller ID (2 years)

Norton does not collect any other data for enrollment processes from any third parties.

Support Data: This data is processed for the purpose of providing support to you.

Security Data: This data is processed to determine the authenticity of the caller identification.

Billings Process

The Billing process applies to all customers who have purchased products and/or standalone features through the Norton eStore or by calling into a Norton contact center. This information is used to bill the customers for their services and products on a regular interval. For products purchased through other methods, such as Norton 360 App for Apple and Android, this information will not apply.

  Categories of Data and Personal Data Collected Purpose of Processing Your Personal Data

Data You Provide:

Account Data may include:

  • Name (while active or 36 months)
  • Email (while active or 36 months)
  • Norton account password (while active or 36 months)
  • Phone number (if given) (while active or 36 months)

Payment Data may include:

  • Billing address (while active or 36 months)
  • Payment information (depending on method can include Credit/Debit Card Information or PayPal account) (while active or 36 months)
  • National ID (region specific, if outside the United States) (while active or 36 months)
  • VAT/Tax ID (region specific, if outside the United States) (while active or 36 months)

Account Data: This data is processed to bill the account for products and features purchased.

Payment Data: This data is processed to bill the account for the products and features purchased.
Data We Collect/Access:

Location Data may include:

  • IP address (while active or 36 months)

Website Data may include:

  • Cookies from website (1 year)

Device Data may include:

  • Internal identifiers (while active or 36 months)
  • Browser details (while active or 36 months)

Location Data: This data is processed for the purposes of delivering the content in accordance with your device(s), determining appropriate language settings for communicating with you, troubleshooting issues, detecting fraud and generating appropriate diagnostics reports.

Website Data: This data is used to monitor and facilitate website activity related to cookies. Please see our Cookie Statement for more details.

Device Data: This data is used and generated internally at Norton for the purpose of tracking account activity between internal company systems, applications, and architecture. This data is also processed for the purpose of delivering the product in accordance with your device(s) as well as for trade compliance and fraud detection and prevention.
Data We Collect/Access from Third Parties:

Payment Data may include:

  • Payment information (depending on method can include Credit/Debit Card Information or PayPal account) (while active or 6 months)
  • Billing address (while active or 6 months)

Security Data may include:

  • Device fingerprint ID from third party (while active or 36 months)

Payment Data: This data is processed by third parties to bill the account for products and features purchased and to authenticate the payment information used.

Security Data: This data is processed by third parties and Norton to validate that an authenticated payment transaction occurred, and the payment card and account are appropriate for billing.