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Norton technology blocks millions of cyberthreats every day.
Trusted by millions of customers around the globe.
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60-day money-back guarantee
*Important subscription, pricing, and offer details:
- By subscribing, you are purchasing a recurring subscription which will automatically renew.
- The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
2 Requires an automatically renewing subscription for a product containing antivirus features. For further terms and conditions, please see norton.com/virus-protection-promise.
4 Only available on Windows systems (but not in S mode or on ARM processors).
21 Utilities Ultimate, Driver Updater, Software Updater, and Cloud Backup features are only available on Windows (excluding Windows in S mode and Windows running on ARM processor).
22 Private Browser is only available on Windows (excluding Windows in S mode and Windows running on ARM processor) and Mac.
‡ Monitoring available on Windows™ PC, iOS, and Android™ devices. Not all features available on all platforms.
§ Monitoring not available in all countries and varies based on region.
Norton Ultimate Help Desk
Peace of mind
Put your tech support in the hands of Norton experts.
Available 24/7
Norton experts on call anytime for help when you need.Δ
Convenient
Over-the-phone or online chat service, with remote access so you don’t have to go anywhere.
Comprehensive
Full range of IT trouble shooting for computers, laptops, mobile device, and peripherals.β
Cost effective
Typically less expensive than repair-shop work.
Device coverage
1 device, 1 callρ
3 devices, unlimited callsλ
1 device, unlimited callsΨ
feature
description
Don’t do IT yourself
Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our Norton techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network.β
From first-time setup to ongoing maintenance and as-needed troubleshooting, Norton Ultimate Help Desk will help you fix your tech issues faster. Now's your chance to put IT issues in the hands of Norton experts — and put do-it-yourself tech support behind you.
Save time and money (in addition to your sanity)
Expert Norton technicians provide Norton Ultimate Help Desk services remotely, on-demand, at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton expert techs use secure remote-access technology to tap in temporarily and take care of business.β
Norton Ultimate Help Desk brings IT home — virtually.
Keep your computers running like new
Keep your computers running like new
It can happen. Adding new programs, downloading files and using more memory can cause computer slow-downs over time. But you can help restore like-new speeds with Norton Computer Tune Up, included with Norton Ultimate Help Desk.
This comprehensive inspection and repair service is designed to free up some memory, optimize your settings and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we're done, you'll be working faster again.
Get everything working together — and keep it that way
With the Norton Ultimate Help Desk monthly and annual plans*, we'll get your digital devices up and running, and then help you make sure they stay that way. Let us help you get your devices working on the wireless network, connect your computers to the printer and get your photos from your digital camera onto a computer. We'll also help you troubleshoot software problems, set up Microsoft Outlook® email and even remedy operating system issues and computer crashes.β
Then, if anything goes wrong, it takes just a phone call to fix it. It's like having an IT Norton expert at your side — 24 hours a day, whenever you need help.Δ
Frequently asked questions
Norton Ultimate Help Desk is a service that provides remote tech support for one or three devices (depending on your selection), when you need it. Save time troubleshooting tech issues yourself with the help of our trained professionals.
Norton Ultimate Help Desk provides comprehensive IT support, from network and backend setup to device diagnostics and troubleshooting. It's available on demand, typically at a fraction of the cost of a repair-work shop. Norton Ultimate Help is available for computers, laptops, mobile devices, and even peripherals. It is compatible with (Windows PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 Players (PC, Mac)).
Norton Ultimate Help Desk works like your own personal IT department. When you're having technical issues with a device, simply contact Norton Ultimate Help Desk for assistance in remedying your problem. You'll talk to a Norton technician, who will listen to your issues and work with you to find a solution. When you're done, our Norton technicians will also help restore your PC to like-new speeds with the help of Norton Computer Tune-Up.
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System Requirements
Minimum System Requirements
To receive the service, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable*.
Customer must have administrator level access to the PC or Mac.
Windows™ Operating Systems
Microsoft Windows 7, 8, 10, 11 (all versions)
Mac® Operating Systems
macOS 10.15 or later
Android™ Operating Systems
Android 7.0 or later (must have the Google Play app installed)
iOS Operating Systems
iOS 16 or later
* Important Subscription, Pricing and Offer Details:
- Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.
- Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.
β PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 players (PC, Mac)
ρ Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed can be redeemed for your one device. Must redeemed within 30 days of purchase.
λ Norton™ Ultimate Help Desk – 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.
Ψ Norton™ Ultimate Help Desk – 1 Device service is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve month period.
μ Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)
π Support is limited to Smart TVs and Smartwatches. For smartwatches, we support popular brands such as Apple Watch and Samsung Galaxy Watch.
The Norton brand is part of Gen.
Copyright © 2025 Gen Digital Inc. All rights reserved. Gen trademarks or registered trademarks are property of Gen Digital Inc. or its affiliates. Firefox is a trademark of Mozilla Foundation. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. and other countries. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Other names may be trademarks of their respective owners.
