Better app experience

A better app experience is coming.

We're making your Norton app easier to use and simpler to set up just the way you want. And you'll still have same strong Norton cyber protection you expect, no action required.

Windows™ PC
Windows™ PC
Mac®
Mac®

New look and feel, same strong protection

Easy to use

Easy
Your Norton app is getting a facelift that makes it easier to use.

Safe same Norton protection

Safe
You’ll have the same Norton cyber protection you expect.

Easy to setup

Yours
Easier to set up your protection just the way you want.

Man drinking coffee and viewing Norton App

Automatically upgrade

The upgrade will happen automatically as long as you are connected to the internet. We’ll send you an email as soon as your new Norton app experience is ready.

Easy to use Norton App
Easy to use

We’ve made it easier to use your Norton app, from antivirus to identity protection and everything in between, depending on your plan. Now you’re always in control.

You are protected app message
Not all features are available in all countries or plans
Make it yours

It's easier than ever to set up your Norton protection just the way you want. We created the new experience with your needs at the core, so making it yours is simple.

Frequently Asked Questions

When should I get my upgraded experience? Can I get it early?

We are upgrading users in groups to maintain an orderly process, but you can’t upgrade on your own. When you receive a communication from us about the upgrade (email or message in your Norton app), it means your upgrade is in progress. Please make sure you have Automatic LiveUpdate turned on. It may take a few weeks to complete, and you will receive an email when your upgrade is ready. If you open your Norton app and see a new design before receiving an email – congratulations, your upgraded Norton app experience is fully ready to use. If you are using the Norton app on multiple computers, the upgrade may happen at different times for each computer.

Has anything changed in the new experience?  

Beyond the look and feel of the Norton app, we made a few changes to the features you have available.  
 
We have added the following features:  

  • Sandbox – allowing you to open suspicious apps and files in a secure environment (Windows only). 
  • Quarantine – a secure environment for suspicious files and viruses that won’t allow them to infect your device (Windows and Mac). 
  • Sensitive Data Scan – part of Cloud Backup, it works in the background to identify sensitive data on your device that you might want to store in the cloud (Windows only). 

And we’ve made a few changes to existing features:

  • SafeCam – in Norton 360 plans we’ve added protection for your microphone in addition to your webcam (Windows only).
  • Ransomware Protection (formerly Data Protection) – this feature has been renamed to make it more intuitive and easier to find. 
  • Email Protection – this feature now works for any email client, not just Outlook (Windows only). We have removed the Anti-Spam functionality because we weren’t able to provide the correct level of user experience we wanted. This only applies to the spam filter itself. The rest of the email security features have been retained in Email Protection.

I don’t want the new experience. Can I keep the old one?

The upgraded Norton desktop app experience has significant improvements over the existing one based on feedback from Norton users around the world. It has gone through rigorous testing and demonstrably performed better in user surveys and feedback. We’re confident that all of our users will enjoy the upgraded Norton app experience, which is why we are making the change universal for all users of Norton desktop applications for Windows and Mac.

My friend already has this new experience. Why don’t I? 

We are providing the upgraded experience to users in groups, in order to maintain an orderly process and ensure a positive user experience. This means that some users may have the upgraded experience before others. If you’ve received any communications from Norton about it (email or message in your Norton app) then you should be getting the upgraded experience soon.

I use the Norton app on multiple computers. Will they receive the upgraded experience at the same time?

If you are using the Norton app on multiple computers, the upgrade may happen at different times for each computer.

I received an email that I’ve been upgraded but I don’t see a different experience. 

In some rare cases, you might need to restart your computer in order to see the new experience. If you still don’t see the upgraded experience, make sure you have Automatic LiveUpdate turned on.

What will happen to the settings I already have? 

Your custom settings will be replicated in your new Norton app experience.

System Requirements

Not all features are available on all devices and platforms.

Norton Parental Control, Norton Cloud Backup, and Norton SafeCam are presently not supported on Mac OS.

Windows support includes devices using x86/Intel and AMD Snapdragon/ARM chips.
Versions using Snapdragon/ARM do not include Cloud Backup, Parental control, and Software Updater.

Windows™ Operating Systems

Compatible with Microsoft Windows 11

Microsoft Windows 10 (all versions)

Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.

Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later with SHA2 support

Mac® Operating Systems

Current and previous two versions of Mac OS.

Features not supported: Norton Cloud Backup, Norton Parental Control, Norton SafeCam.

Android™ Operating Systems

Android 8.0 or later. Must have Google Play app installed. Multi-user mode not supported.

iOS Operating Systems

iPhones or iPads running the current and previous two versions of Apple® iOS.

Available for Windows™ PC, Mac®, iOS and Android™ devices:

Norton Secure VPN is compatible with PCs, Mac, Android smartphones and tablets, iPads, and iPhones. Norton Secure VPN may be used on the specified number of devices – with unlimited use during the subscription term.

Windows™ Operating Systems

Microsoft Windows 11/10 (all versions except Windows 11/10 in S mode).

Microsoft Windows 8/8.1 (all versions).

Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later.

Some of the existing Norton Device Security and Norton Secure VPN products are not compatible with Windows OS on ARM devices.

Mac® Operating Systems

Mac OS X 10.12.x (Sierra) or later.

Android™ Operating Systems

Androids running 8.0 or later. Must have Google Play app installed.

iOS Operating Systems

iPhones or iPads running the current and previous two versions of Apple® iOS.

No one can prevent all cybercrime or identity theft.

The Norton brand is part of Gen.

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